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Vera Wang LOVE Home Try‑On Kit

Create your own designer engagement ring - and see its details in person before you buy - with the Vera Wang LOVE Home Try-On Kit. Finding a ring to love has never been easier or more interactive. Let's get started!



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Vera Wang LOVE Home Try-On FAQ

 
 

 

What is included in the Home Try-On Kit?
Your custom Home Try-On Kit includes center stone settings and mounting elements that correspond to the ring designs you selected. The kit also includes two plain bands in rose- and yellow-toned metal, instructions to help you find the perfect ring, a ring sizer and a return label to send the kit back.

What are the sample rings made of?
The sample rings are made of stainless steel alloy in white, rose or yellow-toned finishes. The center stones are cubic zirconia cut to the diamond carat size you select - 1/4 ct., 1/2 ct. or 1 ct. You may select a diamond up to 2 ct. in size for your final ring in the online designer. The sample bands are available in size 6.5 only. Please remember that these sample rings represent only the style - not the quality - of the finished designs.

Can I select a black diamond or colored gemstone as my center stone in the Home Try-On Kit?
Currently all center stone settings feature cubic zirconia or 'diamond' stones. We hope to have representative colored diamond and gemstone samples in the future. You can always select a colored diamond or gemstone for your final Custom design.

How do I create my selected ring designs?
 Your selected ring designs can be easily created by popping the center stone elements in to the mounting elements. You will hear and feel a gentle 'snap' letting you know the setting is in place. To remove the center setting, pull firmly upward. You can mix and match each of the center stone settings and mountings in your kit to create up to nine unique designs.

What if I prefer my ring to be yellow or rose gold?
Currently sample ring components are available in white-toned metal alloy only*. However, rose and yellow-toned bands are included to give you an idea of the color your final ring will look like. You can also approximate what your final ring will look like using the metal selections in the online designer. *There are a very limited quantity of rose- and yellow-tone elements available to be included in the Home Try-On Kit. While we will make every attempt to provide you with elements in the metal choices you selected, white-tone metal elements are our standard default. We apologize for any inconvenience this may cause.

Can I wear my sample ring? Give it a test drive, so to speak?
We encourage you to try on your sample rings, to show them to friends and family, take photos if you desire. However, we do not recommend wearing the sample rings for any length of time. While the sample rings reflect the style of the ring you are considering, they do not have the quality of the finished product. Additionally, excessive wear may cause the center setting to release from the mounting and be lost, which may result in forfeiture of all or part of your security fee.

How do I find my correct ring size?
The ring sizer included in your kit works like a belt. Simply push the rounded edge of the sizer through the slit at the opposite end. Leave enough room so the sizer can easily slide over your knuckle and tighten until comfortable. The arrow on the end of the sizer will point to your ring size. If the arrow lands between two numbers, you are a half size. 

Vera Wang LOVE Custom rings are available in quarter, half and whole sizes, making it easy to find a comfortable fit.

 

 

How much does the kit cost?
The Home Try-On Kit is free! We do require a $99 security fee, which is fully refunded when your kit is returned and processed.

How many kits can I order at one time?
You may order up to three (3) kits at a time. Each kit requires an additional $99 security fee.

How long does it take to receive the kit?
Because each home try-on kit is custom created with your personal selections, it takes approximately 1-3 business days for us to prepare and ship your kit. Please allow 4-7 business days to receive your kit.

 

 

 

How do I send the kit back?
Before your seven-day free trial is up, repackage your kit in the original packaging, attach the included prepaid return shipping label, and drop it off at your nearest UPS location. Once we receive your kit back, we’ll start processing your security fee refund right away. We suggest you retain a copy of the UPS return tracking number for your records, in case there are any shipping delays or losses during the return process. Please do not return the Home Try-On Kit to a Zales retail location, as this will delay the processing of your security fee refund.

 

 

How do I finalize and purchase my favorite style?
Once you've decided on a ring, log back into your Favorites on Zales.com or scan the QR code in your instruction packet. You'll have a chance to review your designs, make any final changes to your favorite style and add the ring to your shopping bag. Check out and pay as you would normally. Your Vera Wang LOVE Custom design will be created and sent to you within 4-6 weeks.

What if have more questions or need help?
If you need additional help, please connect one of our Virtual Jewelry Consultants using the chat feature on your preferred device.




 

Find the perfect ring

Create your own custom Vera Wang Try-on Kit

 



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