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Returns and Exchanges

We want you to love what you buy. If you don't, here's how to make a return or exchange.
Our Return & Exchange Policy

If you're not in love with your purchase, we want to make you happy. Return or exchange your item at any Zales store within 30 days after purchase (shipping date for online orders). Please note: We can handle a return at Zales.com but exchanges must be done at one of our stores. Merchandise purchased between 10/20/2022 and 12/24/2022 can now be returned through 1/24/2023.

  • Jewelry must be in good condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
  • Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards and merchandised received via the Jewelry Replacement Plan.
  • All refunds are credited to the same tender as the original purchase.
  • For Online Orders: We will credit your original payment method, excluding delivery charges.
START A RETURN
Preparing Your Return By Mail

To return a shipped item to Zales.com, please follow these steps:
  • Indicate the reason for your return in the Return Reason column on the package slip next to the item you're returning.
  • Include the packaging slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
  • Ship your package with a paid return label and insured for the full purchase price. The return label can be purchased at any UPS, FedEx or USPS package delivery provider.
  • Your packaging slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we process a refund.
  • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
  • Mail your return to the following address: SJIX 375 Ghent Rd. Akron OH 44333.
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