Skip to Content Skip to Navigation

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS® will attempt to deliver 3 business days in a row before returning the package.

Shipping Conditions & Exclusions

We only process and ship orders on business days (Monday - Friday), excluding U.S. federal holidays. Note: The estimated delivery date shown in Checkout takes into account weekends and federal holidays, if applicable.

Shipping options depend on your shipping address. We may require additonal time to deliver to APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories.

Customized/Personalized Products: Please refer to the actual delivery date shown in Checkout, which includes the additional processing time needed for customization, personalization and ring sizing. RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).

Express Shipping is not available for rings that require sizing, and is also not available for orders to Alaska, Hawaii, APO/FPO, or P.O. boxes. APO/FPO address may require additional time for delivery. Express Shipping delivery is available in most areas. Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email.

An Estimated Delivery Date will be provided at the time your order is placed. Estimated Delivery Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.

Customers can obtain their UPS®/USPS tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding U.S. federal holidays.

WEATHER DELAYS: Severe weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on a weather delay.

What if my carrier says my package has been delivered, but I’m not seeing it anywhere? Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.

START MY CLAIM FORM

Need your jewelry fast and can’t get away? Shop your local ZALES online and get it delivered today without having to leave home! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift. Here's how it works:

  1. Go to "Select Your Store," in the top left corner of your screen. Enter your zip code into the search bar.
  2. Choose the ZALES location you want to shop.
  3. Make sure to select your store under the “Get It Fast” filter to browse product eligible for local delivery.
  4. Browse and add to your shopping bag.
  5. At checkout, select Ship to Home and continue through checkout process.
  6. Select Same-Day Delivery from the Shipping Options and complete your purchase.
  7. Your order will be delivered by Roadie on the same business day if ordered by 1PM*.
  8. Tracking will be provided once your order is on its way!

*Order by 1PM local time for Same Day Delivery. Available on select products. Not available at all locations. Additional fee for Same Day Delivery. Contact a Virtual Jewelry Consultant for details.

Same-Day Delivery FAQs

How much does it cost?
Cost is currently set as $29.95.

How long does it take to deliver?
Exact delivery times will vary. If an order is placed by 1pm local time it can be delivered on the same day; orders placed after the cutoff time may not/will not be delivered on the same day. If you have paid for Same-Day Delivery and do not receive the order on the same day, please call Customer Care requesting a refund for the Same-Day Delivery charges.

How do I cancel my same-day delivery?
Orders can be canceled up to the point it has been moved into ‘Ready for Pickup’ status. It can also be canceled via the website during the return period or by contacting Customer Care or the store where the order will be fulfilled. Once the order has been prepared and is Ready for Pickup, it cannot be cancelled.

Do I need to be home to receive my same-day delivery order?
If the order is below $1000, then it will be left in a secure location. If the order is at or above $1000, a signature is required at the time of delivery, and the customer must be home to receive the delivery. In the case where the customer is not home to receive the delivery, the order will be returned to the store and the customer will be refunded.

Who do I need to contact if I have an issue with my same-day delivery order?
Contact ZALES Customer Care at 800-311-5393

Can I communicate with my OneRail driver?
No.

Can I track my order?
Yes, a tracking link is provided when you receive the ‘your order is on its way’ message.

Shipping Information

We want to make your shopping experience at Zales.com simple and convenient. That's why we're pleased to offer you two ways to receive your purchase.


Ship to any Zales OR Zales Outlet location

Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and we'll pay the shipping charges. When you pick up your order in the store, our experienced Jewelry Consultants will be on hand to help answer any questions.


Delivery to Your Door

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS® will attempt to deliver 3 business days in a row before returning the package.

Shipping rates and methods are dependent on the shipping method you select.
Destinations Shipping Options Delivery Days Rate
Zales or Zales Outlet store Ship‐to‐store* 3 business days FREE
U.S. & Puerto Rico Street Addresses UPS® 2nd Day Air®** 2 business days $6.95
U.S. Street Addresses
(48 contiguous states only)
UPS® Next Day Air Saver®** Delivered by 3:00 PM $21.95
U.S. Street Addresses
(48 contiguous states only)
UPS® Saturday Delivery**** Saturday $32.95
IMPORTANT: Most UPS® shipments require a customer signature upon delivery.
U.S. Post Office Boxes and Street Addresses USPS Priority Mail $7.95
APO/FPO Addresses and U.S. Territories USPS Priority Mail $18.95
Special Exceptions
RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 2 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).
UPS® Next Day Air Saver® and UPS® Saturday Delivery are only available for in‐stock items that do not require ring sizing or personalization.
WEATHER DELAYS: Inclement weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on an inclement weather delay.

Swipe left on table to read more.

General Shipping Information

Orders must be received and clear credit authorization by 3:00 PM Central time or your order may not be processed until the following business day. Most packages leave our distribution center in 1‐2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.

Customers can obtain their UPS® tracking number from Zales by calling 1-800-311-5393 or by accessing their order details in Order Status.

Business days are Monday‐Friday, excluding U.S. federal holidays.

APO/FPO and P.O. Boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.

Add time based on the shipping method selected:
Shipping Method Shipping Cut‐Off/Estimated Time To Arrive
*Ship‐to‐Store Delivery Normal processing times are required with the Ship‐to‐Store delivery process. Expedited delivery is not available when using Ship‐to‐Store delivery.
**UPS® 2nd Day Air® Within 2 business days. Allow extra delivery time for Alaska & Hawaii.
***UPS® Next Day Air Saver®

UPS® Next Day Air Saver® delivery is only available for in‐stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded.

Orders for UPS® Next Day Air Saver® delivery must be placed prior to 11:00 a.m. CT to be received on the next business day by 5:00 p.m.

UPS® Next Day Air Saver® is not available for orders to Alaska, Hawaii, U.S. territories, APO/FPO, or P.O. boxes. UPS Next Day Air Saver® delivery is available in most areas. Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email.

****UPS® Saturday Delivery

UPS® Saturday Delivery is only available for in‐stock items. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded.

Orders for UPS® Saturday Delivery may only be placed on Thursday (after 11:00 a.m. CT) through Friday (before 1:00 p.m. CT).

UPS® Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes. Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email.

UPS® Saturday Delivery packages are shipped via UPS® 2nd Day Air® if order is placed on Thursday and shipped via UPS® Next Day Air® if order is placed on Friday.

Allow extra delivery time for Alaska & Hawaii.

Swipe left on table to read more.

Join Our Email List & Receive a Special Offer