Explore pieces virtually in real time

A Virtual Consultation gives you a live look at jewelry and a one-on-one experience with a jewelry consultant with just one click.

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Go live with a Jewelry Consultant in three simple steps!

step 1

Step 1

Have a computer or mobile device ready to connect with your Jewelry Consultant. Check that your internet connection is strong to ensure a smooth experience.

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Step 2

If you’re on a computer, you will need a microphone to communicate. If you’re on a mobile device, you’re all set!

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Step 3

Join the session using the button below to start your virtual consultation!

More ways to connect with Zales

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Call or Chat with Customer Care

Need help with an existing order? Chat or Call 1-800-311-5393

Have any additional questions?

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