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Connect with a Jewelry Expert

Connect online and enjoy personal shopping service with a jewelry expert.

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Go live with a Jewelry Expert in three simple steps!

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1 Get a computer or mobile device

 

Have a computer or mobile device ready to connect with your Jewelry Expert. Check that your internet connection is strong to ensure a smooth experience.

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2 Turn on the Mic

 

If you’re on a computer, you will need a microphone to communicate. If you’re on a mobile device, you’re all set!

step 3

3 Start the call

 

Join the session using the button above to start your virtual consultation!

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Through your computer or mobile screen, you will see your Jewelry Expert ready for a live discussion. Here, they will be able to assist you.
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No need to get dolled up – Only they will be on camera. Just let them know what you’re looking for or have questions about.
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They’ll use their brilliance to provide great jewelry advice or fashion recommendations. They can even show you available pieces they have on hand!

More ways to connect with Zales

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Book An In-Store Appointment

Get help in your closest store. Schedule appointment

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Chat with Customer Care

Need help with an existing order? Chat or Call 1-800-311-5393

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Have any additional questions?

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